We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind. After you pay,We will send QC pictures link to you on Whatsapp or gmail (Pls leave correct info when you order ) in 1-5 business days (weekends and holidays not included), .If you want to apply a return, please contact our customer service and informed of the reason for returning.
Returnable Items
Releasesneakers that can be returned/refunded or exchanged must follow the criteria as below:
1.1 If you want to return your items, pls contact us to get the shipping address.
1.2 All items must stay in original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, Releasesneakers don't accept return.
---- Releasesneakers sent the correct size to you, but you feel is not fit, then we don't accept return, so suggest you can contact Customers Service to check the CM of insole before shipping after you puchased.
---- If it is the quality problem or we ship mistaken version to you, please take photos of the item and send the pictures to us. We will take responsibility for the quality problem item.
---- We are not responsible for packages which lost in transit.
----If your item is intercepted by customs, we will send it to you again. (But we will only resend it once)
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered.
3) We do not accept which shoes you ordered wrong size or style.
4) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured.
5) We do not assume obvious problems that can be seen in QC(include wrong size, wrong shoes, flaws) so please check QC pictures more carefully before shipping.
We will only refund if we receive the sneakers that meet the above return conditions.
We will appreciate your cooperation and trust.
We will only refund if we receive the sneakers that meet the above return conditions.
We will appreciate your cooperation and trust.
If you have any questions about Releasesneakers, please feel free to contact us by below:
WhatsApp : +1 (616) 755-4730
Email : releasesneakersnet@gmail.com
